Returns
Returns, plainly explained.
If an item arrives wrong, damaged, or is materially different from its listing, raise the request within seven days of delivery and keep the product and packaging in their original condition.
7-day window
Return requests should be raised within seven days of the delivery date.
Original condition
Keep the item unworn and undamaged with tags, pouches and packaging intact.
Proof of order
Have your order number or the phone/email used when ordering available.
Eligible return reasons
- The item arrived damaged, faulty or broken.
- You received the wrong product or colour.
- The item is materially different from its listing.
- The item remains unused, unworn and in original packaging.
- The request is raised within the seven-day window.
Items that may not qualify
- Items showing wear, scratches or customer-caused damage.
- Products missing their tags, box or original packaging.
- Customised or personalised items.
- Final-sale products clearly marked as non-returnable.
- Requests raised outside the stated return window unless consumer law requires otherwise.
Return process
01 — Contact the team
Share your order number and a concise description of the problem.
02 — Send evidence
Provide clear photos or a short video when the issue is visible.
03 — Receive instructions
The team reviews the request and provides the return method/address if approved.
04 — Inspection & resolution
After the returned item is inspected, the applicable replacement or refund is processed.